Best Bet ("we", "our", "the platform") takes your privacy seriously. This Privacy Policy describes the personal information we collect when you use our services at bestbet-jit.com, how we use and protect that information, and the rights you hold as a player on the Best Bet platform. By registering an account or continuing to use Best Bet after any update to this policy, you confirm that you have read and understood how we handle your data. If you have a question not answered here, please contact support@bestbet-jit.com.
Who We Are
Best Bet is an online betting and gaming platform operating at bestbet-jit.com. We serve players based in Pakistan, offering sports betting, cricket and PSL markets, esports betting, Andar Bahar, fishing games and related promotional services. For the purposes of this Privacy Policy, Best Bet is the data controller — meaning we determine the purpose and means by which your personal data is processed.
When we refer to "your data" or "personal information" in this policy, we mean any information that identifies you directly or could be used in combination with other information to identify you — for example, your name, mobile number, Easypaisa account number or IP address.
Data Controller: Best Bet, bestbet-jit.com
Privacy Contact: support@bestbet-jit.com
Data We Collect
Best Bet collects personal information through several channels — directly from you during registration and account use, automatically through your interaction with the platform, and occasionally from third-party verification providers. Here is a clear breakdown of each category.
Information You Provide Directly
- Registration data: Full name, date of birth, residential address in Pakistan, mobile phone number and email address;
- Identity verification documents: CNIC (Computerised National Identity Card), passport or driving licence copies submitted during KYC verification;
- Payment information: Easypaisa mobile number, JazzCash number, NayaPay or SadaPay account details, bank IBAN for IBFT transfers, or card details for Visa/Mastercard deposits — stored in tokenised form only;
- Communication records: Messages, emails or live chat transcripts when you contact Best Bet support;
- Responsible gaming submissions: Deposit limit requests, self-exclusion applications and any disclosures you make to our responsible gaming team.
Information Collected Automatically
- Technical data: IP address, device type, operating system, browser type and version, screen resolution;
- Usage data: Pages visited, bet history, game session data, features used, login times and session durations;
- Location data: General location derived from your IP address — Best Bet does not access precise GPS location;
- Cookie data: Session identifiers, preference cookies and performance analytics — detailed in Section 06.
Information from Third Parties
- Identity verification providers: Best Bet uses certified KYC partners to verify identity documents and cross-reference against sanction lists — these providers return a pass/fail signal and supporting data, not raw document scans stored independently;
- Payment processors: Transaction status and reference data from Easypaisa, JazzCash and card-processing partners.
We do not collect: Sensitive categories of data such as racial or ethnic origin, religious beliefs, health records or biometric identifiers beyond what is embedded in standard identity documents for verification purposes only.
How We Use Your Data
Best Bet uses your personal data for the following purposes. We do not use it for any purpose that contradicts what is listed here.
| Purpose | Data Used | Why Necessary |
|---|---|---|
| Account creation and management | Name, email, DOB, address, mobile number | Contract performance — cannot operate account without it |
| Identity verification (KYC) | CNIC, name, DOB, address | Legal obligation — AML and age verification compliance |
| Payment processing | Payment account details, transaction records | Contract performance — necessary to process deposits and withdrawals |
| Bet settlement and game delivery | Bet history, game logs, account balance | Contract performance — core service delivery |
| Customer support | Communication records, account data | Legitimate interest — resolving player queries and disputes |
| Responsible gaming monitoring | Usage patterns, deposit and session history | Legal obligation and legitimate interest — player protection |
| Fraud and security monitoring | IP address, device data, login patterns | Legitimate interest — protecting Best Bet and its players |
| Platform analytics and improvement | Usage data, device data (aggregated/anonymised) | Legitimate interest — improving performance and user experience |
| Marketing communications | Email, mobile number | Consent — only with your active opt-in |
Legal Basis for Processing
Best Bet processes your personal data under one of four legal bases depending on the specific purpose:
- Contract performance: Processing necessary to deliver the services you signed up for — account creation, bet settlement, payments and game delivery. Without this processing, Best Bet cannot operate your account;
- Legal obligation: Processing required to comply with applicable regulations — KYC/AML verification, age checks, regulatory reporting and responsible gaming obligations;
- Legitimate interests: Processing where Best Bet has a genuine business interest that does not override your rights — fraud prevention, security monitoring, platform analytics and customer support. Best Bet has assessed these interests and confirmed they are proportionate;
- Consent: Processing that requires your active agreement — email or SMS marketing communications. You may withdraw this consent at any time without affecting other data processing.
If you would like to know which legal basis applies to a specific processing activity not listed here, contact support@bestbet-jit.com with your query.
Data Sharing and Disclosure
Best Bet does not sell your personal data. We share it only in the following limited and necessary circumstances:
- Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay, IBFT banking partners and card-processing providers receive the minimum payment data necessary to process your transaction. These providers are contractually bound to process data only as instructed by Best Bet;
- KYC and identity verification providers: Certified third-party KYC services receive identity document data to verify your eligibility. These providers operate under strict data processing agreements and do not retain data beyond the verification period;
- Game software providers: JILI Gaming, FA Chai and other game studios receive anonymised session and balance data necessary to operate games. They do not receive your full identity profile;
- Regulatory and law enforcement authorities: Best Bet will disclose personal data to relevant authorities where required by applicable law, regulatory instruction or valid court order. We will inform you of such disclosure where legally permitted to do so;
- Fraud prevention networks: Where fraud or money laundering is suspected, Best Bet may share relevant data with industry fraud prevention organisations to protect the platform and other players;
- Professional advisors: Lawyers, auditors and compliance consultants may access data as part of their professional service to Best Bet, under confidentiality obligations.
No third-party marketing: Best Bet has never shared player data with advertising networks or marketing data companies and has no intention of doing so. If you receive marketing claiming to come from Best Bet that you did not opt into, please report it to support@bestbet-jit.com immediately.
Cookies and Tracking Technologies
Best Bet uses cookies and similar technologies to make the platform work properly, remember your preferences and understand how players use the site so we can improve it. We do not use cookies to build advertising profiles or share tracking data with third-party ad networks.
| Cookie Type | Purpose | Duration | Can Be Disabled |
|---|---|---|---|
| Essential | Session management, login state, security tokens | Session | No — platform will not function |
| Preference | Language, odds format, UI settings | 12 months | Yes — settings reset on each visit |
| Analytics | Anonymised page visit and feature usage data | 13 months | Yes — via cookie settings |
| Responsible Gaming | Session duration tracking for time reminders | Session | No — required for player protection |
You can manage cookie preferences through your browser settings. Disabling all cookies may affect platform functionality — in particular, session and login cookies are required for the platform to operate. Best Bet does not use third-party advertising cookies.
Data Storage and Security
Best Bet stores player data on secure servers with restricted access controls, both physical and logical. All data in transit between your device and our servers is protected by TLS 1.2 or above. Data at rest is encrypted using AES-256. Access to production databases is restricted to a small number of authorised personnel and is logged and monitored.
Payment details are handled using tokenisation — meaning the actual card or wallet number is replaced with an opaque token as soon as it is received. Best Bet does not store raw payment credentials on its own servers after the initial processing step. This limits the impact of any hypothetical breach on your financial data.
Best Bet maintains an incident response plan. In the event of a data breach that poses a risk to your rights and freedoms, Best Bet will notify affected players without undue delay and take immediate steps to contain the breach. Best Bet recommends players use a unique, strong password for their Best Bet account and enable two-factor authentication.
Best Bet undergoes periodic security reviews. Our infrastructure and data handling practices are reviewed against industry standards on a regular basis.
Data Retention Periods
Best Bet retains your personal data only for as long as necessary to fulfil the purpose for which it was collected or to comply with legal retention requirements. Here is how this applies in practice:
- Active account data: Retained for the lifetime of your account plus a minimum statutory period following closure;
- Transaction records (deposits, withdrawals, bets): Retained for a minimum of five years from the date of the transaction in line with financial record-keeping obligations;
- KYC documents: Retained for five years from account closure or the date of last activity — whichever is later;
- Support and communication records: Retained for three years from the date of the last communication or resolution of the related issue;
- Responsible gaming records: Self-exclusion records and related correspondence are retained for the full duration of the exclusion plus five years after it expires;
- Marketing consent records: Retained for three years after consent is withdrawn — purely to evidence that we respected your preference.
When data reaches the end of its retention period, Best Bet deletes or anonymises it so it can no longer be used to identify you. You may request early deletion under certain circumstances — see Section 09 for your rights.
Your Rights Over Your Data
As a Best Bet player you have a clear set of rights regarding your personal data. Best Bet is committed to honouring these rights without unnecessary delay — responses will be provided within 30 days of a verified request. To exercise any of the rights below, email support@bestbet-jit.com from your registered email address and include "Data Rights Request" in the subject line.
Right of Access
Request a copy of all personal data Best Bet holds about you. We will provide a structured, machine-readable export within 30 days.
Right to Rectification
If any personal data we hold is inaccurate or incomplete, you can request that we correct it. Some changes — such as legal name — require supporting documentation.
Right to Erasure
Request deletion of your personal data where we no longer have a lawful basis to retain it. Note: data subject to legal retention periods cannot be deleted before those periods expire.
Right to Restrict Processing
Request that Best Bet suspends processing your data while a dispute or correction request is being resolved, rather than deleting it outright.
Right to Data Portability
Where processing is based on your consent or on contract performance, you can request your data in a portable format to transfer to another provider.
Right to Object
Object to processing based on Best Bet's legitimate interests. We will stop that processing unless we can demonstrate compelling grounds that override your objection.
Consent withdrawal: Where processing relies on your consent — such as marketing emails — you may withdraw consent at any time by clicking "unsubscribe" in any marketing email or by contacting support@bestbet-jit.com. Withdrawal does not affect the lawfulness of processing before withdrawal.
Children's Privacy
Best Bet's services are strictly for individuals aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If you believe a minor has registered a Best Bet account or submitted personal data, please contact support@bestbet-jit.com immediately. Upon confirmation, Best Bet will delete all associated data, close the account and return any deposited funds to the source.
Best Bet uses date of birth collection at registration and KYC verification specifically to enforce this age requirement. Any account where the date of birth provided is later found to indicate the player was under 18 at registration will be closed in line with our Responsible Gaming policy.
Marketing Communications
Best Bet will only send you promotional emails or SMS messages if you have explicitly opted in to receive them during registration or at a later stage through your account settings. Marketing communications from Best Bet will only relate to Best Bet's own products, offers and promotions — we do not send third-party marketing.
You can opt out of marketing communications at any time by:
- Clicking the "unsubscribe" link in any marketing email;
- Updating your communication preferences in your Best Bet account settings;
- Emailing support@bestbet-jit.com with "Unsubscribe" in the subject line.
Opting out of marketing does not affect transactional or account-related communications — Best Bet will still send you messages related to deposits, withdrawals, account security and responsible gaming notifications as these are necessary for service delivery.
Changes to This Privacy Policy
Best Bet may update this Privacy Policy from time to time to reflect changes in our data practices, platform features or applicable regulatory requirements. The most current version will always be accessible on this page, with the effective date shown clearly at the top.
If Best Bet makes a material change that significantly affects how your personal data is processed — for example, introducing a new sharing arrangement or changing the legal basis for a key processing activity — we will notify active account holders by email at least 14 days before the change takes effect. You will have the option to object or close your account if you do not accept the updated policy.
We recommend bookmarking this page and checking back periodically, particularly before using a new feature or claiming a new promotion at Best Bet.
Contact and Complaints
If you have any question about this Privacy Policy, want to exercise any of your data rights or have a concern about how Best Bet has handled your personal information, please get in touch using the details below. Best Bet will acknowledge any privacy inquiry within 48 hours and provide a substantive response within 30 calendar days.
Privacy Contact Email: support@bestbet-jit.com
Live Chat: Available 24/7 from your Best Bet account dashboard
Response commitment: 30 days for data rights requests; 48 hours for general privacy queries
If you are not satisfied with Best Bet's response to a privacy complaint, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction. Best Bet will cooperate fully with any regulatory inquiry into its data handling practices.
This Privacy Policy should be read alongside the Terms and Conditions and Responsible Gaming policy — together these three documents set out the full framework governing your relationship with Best Bet.